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Generali Pilipinas offers life insurance products to help shield your family from the unexpected. Protect them by choosing from our range of life insurance products.
1. Life Insurance Plan Options
What is the right plan for me?
Generali Pilipinas offers you a wide range of peso and dollar- denominated life insurance products to create a secure future for you and your family.
Here is a list of the most common financial needs people have, which life insurance can meet. Even before choosing a product, you will first have to decide which needs represent your highest priority. • Financial security and income replacement in case the family breadwinner dies
• Funds for final expenses, such as hospitalization and funeral costs, upon the death of the family breadwinner
• Funds for debt liquidation upon the death of the family breadwinner
• Funds for your children’s education
• Savings for your personal needs and aspirations
• Funds for your retirement
• Funds for estate tax
• Protection and financial security for your employees
I am not sure what kind of life insurance plan is most beneficial to me and my family. Can
someone help me make a decision?
Generali Pilipinas customer service associates are always ready to assist you. Simply call our Client Services Hotline at (632) 884-8341 to 46 or email us at info@generali.com.ph.
2. Choosing My Beneficiaries Who can I assign as my beneficiaries?
The most common beneficiaries are immediate family members or, in some cases, business partners.
These are the people who will benefit from your continued good health. I am the beneficiary of one of your life policyholders who recently passed away. What are the basic requirements when filing a death claim?
The initial requirements when filing a death claim are:
• Insured’s Death Certificate duly signed by the Office of Local Civil Registrar
• Birth or Baptismal Certificate of the Insured
• Original Life Insurance Policy Contract
Immediately send the documents to our Head Office for processing. You will also receive a call should we need additional claim documents from you.
3. Maintaining My Policy
Can I make a loan against my policy?
Depending on your plan type, you may apply for a loan amounting to as much as 80% of the earned cash value of your Policy in case of an emergency.
I was not able to pay my policy's premium due on its due date. Does it mean my policy has already lapsed?
Your policy has a 30-day grace period. You may still pay your premium within 30 days from it due date.
My policy has lapsed. What should I do?
Send us a request to reinstate your policy by submitting an Application for Reinstatement form. Upon payment of the outstanding premium, interest & other charges, we will process the approval of your policy reinstatement.
I have a permanent life insurance policy from Generali. I have been paying my premiums for several years but I can no longer continue paying for it. What options do I have?
We can still provide you the following protection options:
Reduced Paid-Up Insurance – Use your policy's net cash value to purchase a paid-up insurance plan as your original policy. However, the amount of your new coverage will be smaller than that of your original policy.
Extended Term Insurance – Use your policy's net cash value to pay for a term insurance plan with the same amount of coverage as your original policy but with a shorter protection period.
Policy Loan – You may take out a loan against the policy's cash value to pay for your overdue premium. This will keep the original policy in force for the full amount of coverage, as long as the cash value is sufficient to pay for the due premiums. However, should the loan amount (inclusive of interest charges) exceed the policy's cash value, the policy will lapse.
I recently took out a loan from a bank and they required me to secure a life insurance policy as part of the requirements. Can I assign my Generali Pilipinas Life Insurance Policy for this purpose?
Yes, if unencumbered, your policy may be assigned to the bank. You will be required to submit a notarized Assignment of Life Insurance Policy form which you can obtain from our Client Services Department (CSD) or at any of our Sales offices.
How do I inquire about the status of my policy?
You may call our Client Services Hotline at (632) 884-8341 to 46 from Monday to Friday between 8:00 AM to 5:30 PM.
4. Updating My Records
I got married last year and moved to a new home. How do I update my name and contact details in your record?
Simply fill out a Policy Amendment form. For your convenience, we can have it emailed to you upon request. You may also get a copy from our Head Office or from your servicing agent. Prior to submission of the form, please remember to attach a photo copy of your valid ID with picture for verification purposes.
5. Paying My Premiums
How do I pay the initial deposit for my life insurance application?
You may pay the initial deposit for your peso and dollar denominated policies over the counter at any BDO branch nationwide.
A. Fill out the orange “Bills Payment Slip” and indicate the following:
A.1 The Company's name (Generali Pilipinas Life Assurance Company)
A.2 Date
A.3 Institution code
A.4 Your policy reference number
Example of your policy reference number:
I – 000020015 - 
I - The letter ''I'' represents the premium deposit used for the Initial Payment
000020015 - corresponds to the application number with the last digit indicated being a check digit identifier
1 or 2 - represents the currency identifier of the application (1 for Peso or 2 for Dollar) which should be indicated in the box at the end of the Application Number sequence. This box should also be filled up in the Application Number sequence located at the upper right hand side of each of all succeeding pages of the Application Form.
A.5 Your name
B. Indicate the payment amount and currency on the lower half portion of the “Bills Payment Slip”
C. Proceed to the counter to make your payment.
Important to note when filling up BDO Bills Payment Slip:
Indicate the proper institution code as follows:
- 0048 for Peso payments
- 0080 for US Dollar payments
Indicate the corresponding currency identifier
- 1 for Peso
- 2 for US Dollar payments
When paying by check, please indicate Generali Pilipinas Life Assurance Co., Inc. as the payee.
How do I pay subsequent premiums?
You may continue paying your peso or dollar denominated policies over the counter at any BDO branch nationwide.
A. Fill out the orange “Bills Payment Slip” and indicate the following:
A.1 The Company's name (Generali Pilipinas Life Assurance Company)
A.2 Date
A.3 Institution code
A.4 Your policy reference number
Example of your existing policy reference number:
S – 12345678 – n – N
S - The letter "S" indicated in the first position shows that the payment is for an existing policy. This prefix will be used for all Subsequent Payments made after approval of application and issuance of the policy.
12345678 - the numerics occupying the 2nd to 9th places in the sequence, corresponds to the old policy number.
n - the n occupying 10th place in the Policy Reference Number sequence represents a numeric, which is a "check-digit" for the old 8-digit policy number. This "check digit" helps validate the policy reference number indicated on the Bills Payment Slip by payers and further expedites payment processing.
N - the N occupying 11th place is a numeric Currency Identifier 1 or 2, where: 1 will signify "Peso" (PhP) 2 will signify "Dollar" (USD)
A.5 Your name
B. Indicate the payment amount and currency on the lower half portion of the“Bills Payment Slip”
C. Proceed to the counter to make your payment.
Important to note when filling up BDO Bills Payment Slip:
Indicate the proper institution code as follows:
- 0048 for Peso payments
- 0080 for US Dollar payments
Indicate the corresponding currency identifier
- 1 for Peso
- 2 for US Dollar payments
When paying by check, please indicate Generali Pilipinas Life Assurance Co., Inc. as the payee.
OTHER OPTIONS FOR PESO PAYMENTS (PESO POLICIES)
1. SM Bills Payment Facility
Simply present your Premium Notice to any SM Bills Payment counter and fill out the BPS Validation Slip. Please indicate the company name, your name and your Policy Reference Number as indicated on the billing notice.
* Company Name: Generali Pilipinas Life Assurance Company, Inc.
2. BDO Auto Debit Facility
For all BDO depositors, you may use the Auto-Debit Facility for payment of a peso denominated policy. Simply visit your BDO branch account and fill out the Authority to Debit Account Form. Upon due date, your premium payment will be debited against
your BDO account.
3. Credit Card Auto Charge Facility
You may enroll your VISA, Mastercard, JCB and Amex credit cards with Generali Pilipinas so your credit card account can be charged automatically when your premiums fall due. Please call our Client Services Hotline at (02) 884-8341 so we can walk you through the credit card enrollment process.
FOR DOLLAR PAYMENTS (DOLLAR POLICIES)
TELEGRAPHIC TRANSFER OR WIRE TRANSFER
For payments made outside of the Philippines, you may pay through telegraphic or wire
transfer from your bank account to Generali Pilipinas' bank account using the following details:
Account Name: Generali Pilipinas Life Assurance Company, Inc.
Bank Name: Banco De Oro Universal Bank – Paseo2 Branch
Bank Address: Paseo de Roxas, Makati City
Account No.: USD SA# 1700060277
Swift Code: BNORPHMM
* Please note that applicable bank charges will be for the account of the policyholder/client.
REMINDER:
Please send the payment details via fax to (+632) 884-8351 or (+632) 893-4195 and attention to “Finance Operations-Cashiering” to facilitate Official Receipt issuance. Non-reporting of telegraphic transfer remittance will result to non-issuance of Official Receipt and your policy remains unpaid in our records.
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