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What are the different
products offered by Generali Pilipinas?
Generali Pilipinas offers you a wide range of products
and services aimed at providing you a One-Stop-Shop solution
to all your risk management needs.
Our Individual Life Plans provides protection for you and
your loved ones, an opportunity for savings and investment,
secures the future education of your children as well as provide
the assurance of a comfortable retirement for you.
More than the family, our protection extends to your prized
possessions. Avail of insurance protection for your Property
and Casualty needs through packages especially designed for
small to medium enterprises and medium to large corporations.
And because we understand the value of guarding your investment,
you may also avail of extensive protection for commercial
risks to your business and other properties.
Who may be assigned
as beneficiaries?
You may assign anybody who has an insurable interest
on the life insured. This means that the beneficiaries are
likely to benefit if the insured continues to live. Examples
of beneficiaries are family members and business partners.
I'm looking for a
life insurance plan that would provide both protection and
savings from which I can draw extra income to cover my children's
education and other expenses. Do you have such a plan?
Our Endowment Plan is a savings plan and a life
protection plan in one product. It gives you the flexibility
to use the product as an education plan, retirement plan or
even a sinking fund to start a future business. Moreover,
it accumulates cash values starting on its second year that
you can use for any need anytime. For more information on
this, contact any of our sales associates or visit us at any
of our sales offices.
I recently bought
a house and wish to protect it with insurance. In the event
that my house caught fire, will your insurance plan cover
the damage to my appliances, furniture and other valuables?
Our Householder Insurance Plan provides comprehensive
protection not only to your house but also other properties
contained therein such as appliances, furniture and jewelries.
It is designed to protect your properties not only from fire
but also from natural calamities such as earthquakes and typhoons
as well as from other hazards such as burglary and out-of-control
vehicles. For more information on this, contact any of our
sales associates or visit us at any of our sales offices.
I got married last
year and moved to a new home. What do I have to do to have
my name and contact details changed in your records?
Simply notify us of the changes in your personal
information by filing out our Amendment of Policy form. These
forms are available at any of our sales offices, or you may
request for one from our sales associate.
Can I make a loan
against my policy?
Yes, you may loan as much as 80% of the earned
cash value of your Policy.
I recently took out
a loan from a bank. As a requirement, I enrolled in a Term
policy issued by your Company and designated the bank as my
beneficiary. Is this acceptable?
Any person or institution that can suffer financial
loss from the death of a person, or have an insurable interest
in that person, may be assigned as beneficiary in a life insurance
policy. In your case, you may designate the bank as your beneficiary
so that it is protected in the event that you are no longer
able to pay back your loan due to death or disability.
In general, the acceptable beneficiaries for a life insurance
policy are:
- legal spouse (common-law spouses are not valid as beneficiaries)
- children both natural or adopted
- parents, brothers, sisters
- creditors
- business partners/corporations
- charitable institutions (where the insured is a regular
donor)
For more information on this, contact any of our sales offices.
I am covered under
your Fire, Personal Accident and Motor Car policies. In case
I have to file a claim on any of these policies, what do I
need to submit to your office?
The general requirements for all claims are the
following:
- formal notice of claim
- photocopy of policy and official receipt of last premium
payment
- photographs of the damaged property
- police report and/or affidavit on the events that led
to the loss
Please note that you may be asked to furnish additional specific
requirements to help process the claim. For more information,
contact any of our sales offices.
I am the beneficiary
of one of your life policyholders who recently passed away.
What are the requirements to file for a death claim?
In order to process a death claim, the following
are the required documents:
- notarized claimant's statement/s
- attending physician's statement
- policy contract
- marriage contract
- death certificate issued by the local civil registrar
- autopsy reports/police reports
- death certificate of deceased beneficiary/ies, if any
- birth certificates or authenticated copy of birth certificates
of insured and beneficiaries
- other related documents
Where and how do I
pay my premiums?
You may pay your premiums at any of our Offices,
at any Banco de Oro branch, or through your Financial Counselor.
- At our Offices, we accept payments by way of cash, check
or credit card (BPI, VISA or MasterCard). Our Offices are
open Monday to Friday, except on official holidays, from
8:30 a.m. to 5:30 p.m. Our SM Megamall Office, located at
the 5th Level, Building A, is open Monday to Sunday, from
10:00 a.m. to 9:00 p.m.
- At Banco de Oro branches, we accept payments by way of
cash or check. Please present your premium notice so that
the bank teller may process your payment accordingly.
- Our sales associates are also authorized to accept payments
by way of cash or check. Don't forget to ask him or her
to issue you a provisional receipt.
Make your checks payable to Generali Pilipinas Life Assurance
Company, Inc. (for life insurance policies) or Generali
Pilipinas Insurance Company, Inc. (for non-life). Please
write legibly the policy number and name of the insured/owner
at the back of the check to facilitate recording.
What happens to my
policy if I forget to pay on time? What can I do to continue
my policy?
Your policy will lapse if we do not receive your
premium payment within the 30 days grace period. In case your
policy lapses, you may request for the reinstatement of your
policy by paying the outstanding premium plus interest & other
charges and submitting to us an Application for Reinstatement
form. Please note that the Application for Reinstatement must
be accepted and approved by the Company before we can reinstate
your policy.
I got a permanent
life insurance policy from Generali. I have already paid my
premiums for the last 5 years. However, I can no longer continue
paying for it. What options are available to me so I could
still continue protecting myself?
At the time of application, you will be given options
in case you default on the payments of your insurance premiums.
You may choose one from the following options:
Apply for Reduced Paid-Up Insurance -Your policy's
net cash value will be used to pay for a paid-up insurance
of the same plan as your original policy. However, the amount
of your coverage that can be purchased will be smaller than
the face value of your original policy.
Apply for an Extended Term Insurance - Your policy's
net cash value will be used to pay a term insurance for the
same coverage as your original policy for as long a terms
as the net cash value can provide.
Apply for an Automatic Premium Loan - A loan against
the policy's cash value will be used to pay for your due premium.
This will keep the original policy in force for the full amount
of coverage, as long as the cash value is sufficient to pay
for the due premiums.
How do I inquire about
the status of my policy?
You may call our Customer Relations Hotline at
(632) 884-8341 to 46 or visit us at any of our offices.
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